Complaints

Making a complaint

If you want to make a complaint about services at TasIVF, you can:

• send us a message online via feedback function on the TasIVF website; http://www.tasivf.com.au/contact-us/feedback-form;
• complete a Feedback Form available from reception and in the TasIVF waiting room;
• email our Chief Executive Officer directly on feedback@tasivf.com.au
• write to us at:

• telephone TasIVF on 03 6224 1808 and ask to lodge a formal complaint with any of the TasIVF staff.
• You can choose to provide feedback to TasIVF anonymously.

What we ask from you

To help us respond quickly and effectively to your complaint, we ask you to:

• give us as much specific detail about your situation as you can, including names where applicable
• tell us what you want us to do to fix the problem

How we handle your complaint or other feedback

• We will always respond to your complaint, or suggestion.
• If you have a complaint, we aim to respond within 2 business days of the complaint being registered.
• A response may be via a telephone call, or a letter of acknowledgement.
• If we need to investigate the issue further we will provide an action plan and periodic updates so that you are aware of the progress of your complaint.

If a complaint cannot be resolved

• If we are unable to resolve the complaint to your satisfaction you can contact the Health Complaints Commissioner.
• Telephone: 1800 001 170
• Email: health.complaints@ombudsman.tas.gov.au
• Submit a complaint online by visiting Website http://www.healthcomplaints.tas.gov.au/home